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Walk in Physio Assessment Clinics

What is a Walk In Physiotherapy Assessment Clinic?
The Walk in Assessment clinic is a face to face assessment with a Chartered physiotherapist. No prior appointment is necessary. However the service is for patients aged 16 and over.
What do I need to do?
Just turn up at the ‘Walk in clinic’ during the opening hours. Take a seat in the waiting area and fill in the supplied form, with your name, address and details about your condition. The physiotherapist will then call you in to the department for your assessment. Following assessment ongoing management of your condition will be agreed with you.
How long will the assessment take?
This varies but usually between 10 – 15 minutes.
What do I need to wear?
During the visit you may be required to undress to your underwear. Please bring a pair of shorts if you wish.
 

'Where are the ‘Walk In Clinics’

Port Talbot Resource Centre (Neath Port Talbot Locality)

Where is it? It is located in the Physiotherapy Department on the ground floor of the Port Talbot Resource Centre. The Resource Centre is situated behind Morrison’s Supermarket

What time is it open? Monday - Friday 8:30am - 10am (except Bank Holiday)

Singleton Hospital (Swansea Locality)

Where is it? It is located in the Physiotherapy Department in Singleton Hospital.
 
What time is it open? Monday – Friday 8:30am - 10am (except Bank Holidays)
 

Morriston Hospital (Swansea Locality)

Where is it? It is located in the Physiotherapy Department in Morriston Hospital.
 
What time is it open? Monday - Friday 8.30am - 10am (except Bank Holiday)

Swansea Bay Physio Self Referral Form

Physio Direct

What is Physio Direct?
It is a telephone service to give early advice and support for people with Musculo-skeletal Conditions (soft tissue, joints and bones).
 
Who will I speak to?
A Chartered Physiotherapist based either at Neath Port Talbot Hospital, Morriston Hospital, Carmarthenshire or Singleton Hospital.
 
How and when do I contact the service?
 
Neath Port Talbot Hospital
 
01639 683167 / 683168
Carmarthenshire
 
01267 227 856
Morriston / Singleton Hospitals
 
01792 487453
 
NPTH - Monday to Friday from 9am - 10am
 
CARMARTHENSHIRE - Monday to Friday - 9a.m. to 12.00
M/SH - Monday to Friday from 9am - 10am
 
How long will the phone call take?
The length of the telephone call will vary for each patient, but may take up to 15 minutes.
 
What will happen when I phone?
You will be asked a number of questions by the Physiotherapist so they can fully understand your problem.
You will be asked questions about:
  • Your problem and how it is affecting your daily life
  • The medicines you are taking
  • Any other medical problems
It will be helpful to have this information available when you ring. The Physiotherapist will then discuss with you the best way of helping you manage this problem. This may include one or more of the following options:
  • Advice
  • Exercise suggestions (if needed, an exercise sheet will be sent to you in the post)
  • An appointment to look at your problem with a Physiotherapist
All patients needing an appointment are seen according to the priority of their condition. If you have been sent exercises in the post you will also be sent a letter with the contact details of the Physiotherapist you spoke to. This person will help if you are not getting better following the advice you have been given, or if you have any concerns.
 
 
What can I do if I can't get through?
Their telephone lines can get very busy, although this depends on the day and time you call.
 
If the telephone line is busy this means that the Physiotherapist is on the phone helping someone else. The best thing to do is to keep trying or to clearly leave your name and contact number on the answer phone and the physiotherapist will ring you back.
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