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Suggestions and Complaints
We always try to provide the best possible service for you, but there may be times when you feel this has not happened or that things could be handled better.
We hope you will allow us to look into, and if necessary correct, any problems that you have identified.
If you have any comments, suggestions or complaints please contact via writing to:
Cerys Preston at GCG Surgery, Graig Road, Gwaun-Cae-Gurwen, SA18 1EG
The only way we can improve the quality of the service we provide is by listening to your suggestions. A complaints leaflet is available in waiting-rooms or at reception desks.
If you feel you cannot raise your complaint with us or are dissatisfied with our response or the way we handled your complaint you can approach the local Health Board for further advice.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
SOCIAL MEDIA ZERO TOLERENCE
If any derogatory comments about any of the staff at the Amman Tawe Partnership are posted on Facebook/Twitter we will contact the patients involved and invite them for a face to face discussion about the issues they have. This will be viewed as a potential break down in the doctor patient relationship and may result in the patient being off listed.
However we would ask that rather than posting derogatory or hurtful comments about any of our staff on social media, or if there are any aspects of the service that you are not entirely happy with, please ask to speak to the practice manager or a member of the management team about this or put your comments to us in writing giving us the opportunity to respond. We welcome all feedback, positive and negative as it gives us the opportunity to review the service that we provide and where necessary or appropriate make any changes or improvements.